Kiwi's money did not come with Aliexpress - what to do?

Aliexpressprovides customers with the opportunity to pay for the order with many different ways. To do this, a bank card, electronic wallets, mobile phone balance and much more can be used. At the payment stage, buyers tend to resort to familiar ways for them. However, even at this stage, you should not forget that unforeseen situations may arise, after which money will have to return to your account. For example, the order may be canceled on the initiative of the buyer himself, the goods will not come to the delivery address or will not meet the declared description. Here then some buyers are just faced with the difficulties of refund. This is due to the fact that they choose different payment methods, and it is from this choice that the waiting time of funds depends. Moreover, Aliexpress Itself does not lead money to the electronic wallet or card. Before entering funds, they first come and are checked by the service itself or the bank and only after that the funds are reimbursed.

Paying for shopping by Aliexpress With the help of the QIWI wallet, you must be prepared for the fact that it will come to it a few longer, weeks to the bank card. This is due to the peculiarities of this payment system.

How long does it take to refund on the kiwi wallet with Aliexpress?

According to official information posted on the site Aliexpress, The transfer of funds to QIWI wallet is required from seven to ten working days. Thus, the time can be increased when holidays are noted or if the date falls on the weekend.

However, remember that the return of funds is made through the QIWI payment system, which has its own characteristics. In particular, customers warn in advance that after transferring funds from Aliexpress Translation of the buyer's QIWI wallet in some cases may take several months (2-3). Knowing this translation feature, some buyers will be able to protect themselves from long-term expectation of funds in the event of a return and pay for the order by any way available for themselves. For example, you can translate funds with kiwi wallet to a bank card and pay for an order with it. In this case, you do not have to wait for so long.

What if you didn't come Kiwi's money for Aliexpress?

If you didn't come to your QIWI for the money set by the system to your account, then we recommend to start understanding whether there is no funds on the account, that is, you need to check. Only after you can seek help to support employees Aliexpress. Now let's talk about each of the above steps in more detail.

Kiwi did not come with Aliexpress. Step One: Check the return status

• In order to check the return status of funds you need to go to the site AliexpressAnd then log in to go to your personal account.

• To check the return information, go to the "My Orders" tab, and then find the goods you need, information about the return of funds to which you would like to know. Previously, information about the return of funds was on the Finance tab. Later she was transferred to the order card.

• Go to the "Payment" tab and pay attention to the "Information on Refund Information" section. It is there that you can see whether the funds were listed on your account, and whether the payment system has been refunded.
• Reimbursement Status has a specific date of the beginning of the established state and can be in one of three values: "Reimbursement", "Processing of compensation" and "Reimbursement" is expected.

What does each of them mean?

The status "Expected Reimbursement" says that funds are still on the account Aliexpress. The start date of the current status, as a rule, coincides with the date of closing the dispute or cancellation. If the status was changed to the value "Processing of compensation", then the money is already listed by the payment system. As soon as money comes to the account of the payment system, the status is set to "Reimbursement".

Kiwi did not come with Aliexpress. Step Two: Request Balance Information in QIWI Support

If on the information on the site Alicpress The funds were enrolled on the QIWI wallet, but there are still no, then the owner of the wallet can always get advice on his question. To do this, go to the website of the payment system and after switching to the "Help" tab, leave an application for consideration and refund. It is also possible to call the QIWI hotline and inform the operator about the delay of funds. Phone hotline QIWI 8-800-707-7759.

Kiwi did not come with Aliexpress. Step Three: Contact Aliexpress Support

If all of the above actions have not led to the result, then it remains to contact the support service Aliexpress. In order to do this, in the Personal Account on the site, go to the "Message Center" tab, and then hover over the "Help" section and in the list that opens, select "Support Service".

Before moving to the chat, check the category to which your question relates. In particular, if there is a question about returning funds, you need to choose the category "Payments". Immediately after that, the button for communication with the support officer will be available.

In the correspondence, the Buyer will need to communicate the order number by which an employee will be able to check the information on the return of funds.

If you have not received funds to the QIWI account, do not be upset. To begin with, make sure that you have been paid by the goods using the QIWI account, and then check the return status. In extreme cases, the buyer can always contact support Aliexpresswhere he will be helped to return money faster.