Return of money with Aliexpress on Kiwi - Is it possible

On Aliexpress There is a protection of buyers, which helps in case of dissatisfaction with the order. But to proof their own rightness and receipt of monetary compensation, open a dispute. Many questions arise with the return of funds on Kiwi Wallet. Secrets and nuances of this transaction Consider in the article.

In what situation can you count on a refund with Aliexpress to kiwi?

If you have already issued an order, then get back money on an account can be automatically if:

• The seller never sent the parcel. In this case, the entire amount returns to the buyer's account. There are cases that the seller asks for the buyer to give him more time to send. But if no message from the seller was received, it means there were some problems with the goods or a marriage was identified.
• The buyer has changed his mind to make a purchase. But in this case, you can get money back only if the parcel was not sent.

• The most common reason why buyers require refund - this is the lack of parcel. And absolutely no matter where she disappeared - on the border either she took her employee of mail. In fact, the goods did not get to the buyer. In this case, he has the right to demand a refund, although the seller could and honestly submit an order.
• The goods came with an obvious marriage or even at all. For example, it has a different color, size or refers to another category. In this case, you can require full compensation, but money will go to your account only after sending the goods back to the seller. For shipment pays the buyer, and in some cases it is more expensive than the cost of the order itself.

Full compensation can be required if the ordered product is expensive. For cheap goods, it is better to ask for partial compensation at which the goods remain with you. And the money received can be spent on its repair.

Return of money from Aliexpress to Kiwi: Instruction

Now go directly to the description of the refund process. We consider the case if the product you received has a marriage either does not suit you with something else.

Remember important rules that will help you in the event of opening a dispute on Aliexpress:

• When unpacking expensive products, use the camcorder to capture the unpacking process. In this case, the seller will not have a doubt that you deliberately spoiled the thing.
• If you have seen a packaging defect, then unpack the goods when mail workers. Also remove the whole process on the video.

These actions are needed so that during the opening of the dispute you could provide a maximum of information, which will only benefit you when deciding on compensation.

Also, it will not be superfluous and photographed defects, since they can be combined in the future with a correspondence with the seller, if there were any refinement or a dimensional grid provided on the site. It is important to grant the maximum evidence that you did not expect to receive such goods.

So, as you already understood, to get compensation on Kiwi, you should first open a dispute on Aliexpress. This is done as follows:

• In the profile, open the "My Orders" cell and select the order for which you want to get a refund.
• Select the Open Dispute tab. Now you want to determine full or partial compensation you want.

• Fill in the form offered on the site and answer all the questions specified.
• After pressing the "Send" button, an argument opens. The seller has a couple of days to answer you. The seller will naturally try to save and in any case, will begin to reduce the amount of compensation. For a successful and quick solution, you can reset the minimum acceptable amount.

• If the seller's conditions are absolutely not satisfied with you - exacerbate the dispute. After that, the site administration will already consider the arguments of each Party and make a decision. It happens that the administration becomes on the side of the seller. And then the buyer has an option to choose a small encouragement from the seller, since it will not be able to get full or more compensation.

After the solution was found, the amount of the buyer was accrued in the dispute. It is important to remember that the money is returned to the bill from which payment was made.

Compensation at the expense of the buyer is made only in dollars. Since there is access to several currencies on Kiwi, then the money will come exactly on a dollar bill. The site administration reports that the receipt of funds for QIWI wallet occurs within 10-15 days. But in practice they come in a couple of days, just the store leaves a stock for processing the operation, given the possible force majeure situations.

Return money with Aliexpress to Kiwi. What are the actions with a long return?

If after a couple of weeks, the return of funds was not realized, follows:

• Go to the "My Orders" section.
• Find a controversial order and bring the cursor in the "Return stage" cell.
• On the scale you will see, in which stage is the payment.

• Do not worry in advance if the payment did not come in a week. Remember the specified timing.
• Check the wallet, as often the notification from the system does not come in the form of a message, and the money on the account has already arrived.
• There are also situations when the buyer paid from another account, and waits for kiwi pay. View all available wallets.
• If there is no money, then you should make sure that the correct Alipay settings. You will find them in the "My Alipay" section.

• There may be a mode for which all returns come to the inner wallet. Aliexpress. Cancel these conditions.

If the results did not give all the results, then you need to contact the administration Aliexpress. If they confirm the return, it means that the receipt of funds are not displayed by the KIV system. Here you already need to write to Kiwi technical support.